Service and Warranty Information

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Warranty

All KS seatposts have a 2 year warranty from the date of purchase. 

For any warranty claims please fill in the warranty form attached to this and send to either the North or South Island service center. 

North Island: 
Everoutdoor Ltd 
22 Jensen Street 
Hokowhitu 
Palmerston North 4410 

South Island: 
Everoutdoor Ltd
Unit 6/ 19 William Lewis Drive 
Sockburn 
Christchurch 8042

We will require the serial number and a proof of purchase, please do not just grab any proof of purchase thinking it will do. 

KS when processing the claim can see the production date and if the incorrect sale date is provided the claim is rejected and cannot be reprocessed. 

Service Information:

Service fee is $59.99 + GST for non warranty servicing + parts, we will strip down your clean post and access what is required.

We will then contact you with a cost to repair the unit, nothing further will be done until we hear back from you.

Please do not send in dirty seatposts for warranty or service work.

Any questions please let us know.